Returns

Returns & Refunds Policy

Last updated: October 3, 2026

Please contact us before sending anything back. Returns sent without our return instructions may not be accepted.
Email: elite305studio@gmail.com · Phone: +1 305-710-6773

Hygiene rule

For health and hygiene reasons, intimate products (including toys, lubricants and personal-care items) can only be returned if they are unopened, unused and in their original sealed packaging. Once a seal or package is opened, the item can’t be returned unless it’s defective, damaged or not what you ordered.

What you can return

  • Unopened, sealed items: within 30 days of delivery.
  • Lingerie and apparel: within 30 days of delivery if unworn, unwashed, with tags and any hygiene liner still attached.
  • Opened or used intimate products: not returnable (except for defects, see below).

Defective, damaged or wrong items

If your item arrives damaged, doesn’t work, or isn’t what you ordered, email us within 14 days of delivery with your order number and photos (or a short video for a defect). We’ll send a replacement or, if no replacement is available, a full refund including original shipping. You won’t pay return shipping in these cases. Sometimes we can resolve it without you sending the item back.

Change-of-mind returns

For eligible unopened items, you pay return shipping and original shipping isn’t refunded. We’ll give you the return address after you contact us. Because orders ship from our distribution partners’ warehouses, the return address may differ from the address on your package.

Refunds

Once the return is received and inspected (or a defect is confirmed), we refund the original payment method. Refunds usually post within 5–10 business days, depending on your bank. The refund shows the same Elite 305 descriptor as the original charge.

Order cancellations

To cancel, email us as soon as possible. If the order hasn’t shipped yet, we cancel it and refund you in full. If it has already shipped, the returns rules above apply.

Before disputing a charge

If something went wrong, please contact us first. We can usually fix it faster than a bank dispute.